All questions related to your profile and managing it

• How can I change my password? 461
• I play in several clubs, can I have a single login? 285
• I have a single account across several clubs, how do I choose which club to display? 212
• A family member wants to become a member, can I add them? 177
• How do I book for a family member? 70
• I've lost my password. How can I recover it? 314
• How do I change my profile photo and information? 47
• I have several accounts: how do I merge them into a single login? 35
• How do I change the site language? 39
• How do I set my personal access code? 109
• My data: download, leave the club, delete my account 60
• How do I become a club member online? 83

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 203
• Why are some cells pink on the board? 417
• How can I make a booking 991
• How can I book with a guest? 280
• How can I edit a booking? 227
• How can I delete a booking? 333
• All courts are occupied. Can I join the waiting list? 102
• What payment methods are available to me for a booking? 124
• How to create an open booking 77
• How to join an open match 69
• Where can I find the court access code (door code)? 116
• How do I withdraw from an open match? 43
• How do I view my booking history? 56
• How do I see the weekly schedule? 50
• How do I find and book at another club? 39

How do I register for a camp or a school?

• Sign up for a tennis lesson 168

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 59
• How do I pay for a booking with my wallet? 45
• How do I split the payment with my partner? 42
• How do I use my restaurant vouchers? 39
• How do I view and pay my invoices? 32
• How do I download my certificates? 46
• How do I send money from my wallet to another member? 57

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 80
• How do I join my club's WhatsApp groups? 73
• How do I take part in the Défi-Plugin (challenge tournament)? 30
• Défi-Plugin: I played without creating the match, how do I enter the score? 43

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 80
• How do I turn on dark mode? 27
• How do I install the Plugin.ch mobile app? 145
• How do I choose the notifications I receive on my phone? 48
• Where can I find the messages sent by my club? 29

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 58
• The administration home page 44

• Manage access 65
• Manage membership cards 59
• Manage clubhouse 40
• Manage restaurant credit 33
• Manage email sending 34
• Manage invoicing 31
• Manage member groups 47
• Manage registrations 44
• Manage special days 28
• Manage offers 32
• Manage online payments 54
• Manage billing regions 52
• Manage the club manager 43
• Manage challenge tournaments 33
• Manage RFID validation 64
• Manage general settings 38
• Setting up the accounts (general ledger) 129
• Configure EBICS: connect Plugin.ch to your bank 43
• Gate access log 37
• Manage multiple buildings 119

• Create a new court 59
• Manage court groups 58
• Manage booking periods 81
• Manage court usage 68
• List, edit, or delete a court 77
• Manage sports 38
• Close courts 35

• Create a new season 41
• Edit or delete a season 56
• Open the winter season by copying last season 55
• Link a sport to a season 48

• Manage recurrence authorizations 61
• Manage restrictions 33
• Manage subscription type 58
• Create booking prices: per session or per season 28
• Check rates with the rate grid 40
• Manage non-member and pay-as-you-go deductions 60
• Booking without a subscription: the guest subscription 65

• Create an item 44
• Assign an item to a member 55
• Edit or delete an item 58
• Delete an item assigned to a member 76
• Import linked items from Excel 62

• Display the member list 56
• Create a new member 80
• View a member's detailed information 65
• Display a member's operational data 82
• Manage member subscriptions 69
• Import member data 64
• Print member cards 53
• Print and export the member list 54
• Charge an item to a member or a group 81
• Link a member to a group 64
• Edit and delete a member 48
• Search for a member 34
• Managing duplicates: merging two profiles 47
• Managing units to be deducted: personalised hours and non-members 36
• Manage Swiss Tennis licenses 36
• Topping up a member's wallet 38
• Find and reactivate a removed member 45
• Issue a certificate for a member 31
• Managing families 38
• Handling erasure requests (GDPR) 32

• Add a new sponsor 49
• Invoice sponsors 41
• Re-invoice sponsors 34

• Assign and remove a role 72
• Roles and access: create and edit a role 37

• Gérer son école de tennis : la marche à suivre 102
• Activating the Lessons module 82
• Creating lesson items 52
• Create, edit, and delete a lesson 68
• Manage lesson groups 45
• Manage lesson enrollments 61
• Prerequisite 148
• Invoice and reminder texts 48
• Teachers' schedule 34
• Grouped payments of registrations (basket) 33
• Change the rate of a registration 72
• Copy a lesson for the next season 41
• Changements en cours de saison 68
• Cancel or make up a lesson 57
• Ce que fait le prof 43
• Prix, membres et non-membres 55
• Paiement en ligne et facturation 83
• N° AVS et export Jeunesse et Sport 97
• Questions fréquentes sur les cours 70
• Résoudre les conflits de planning 48
• Proposer des créneaux de préférence 50
• Placer les élèves automatiquement 53
• Envoyer son planning à un professeur 51
• Préparer le planning de la semaine 53
• Reprendre les groupes de la saison passée 46

• Complete management of equipment rental 52

• Find old invoice groups (archives) 41
• Invoice considerations and display 47
• Create invoices 38
• Send invoices by email 52
• Manage payment reminders 41
• Print invoices 41
• List and search invoices 55
• Edit and delete invoices 58
• Invoicing a membership fee or an item: what's the difference? 62
• Automatic reminders for e-mail invoices 27
• Keeping the accounts with the general ledger 29
• Manage family discounts 40
• Import accounts from Excel 45
• Carry an overpayment over to the next invoice 37
• How invoice dates are calculated 47
• Annuler une facture ou une ligne déjà comptabilisée 31
• Transit accounts for online payments 82
• Cancel a reminder and go back to the original invoice 40
• Invoicing guests (non-member hours) for the season 35

• List of bank payments 41
• Processing via bank files 75
• Process a manual payment 42

• Process installments 39

• Managing bookings in the schedule 71
• Configure and use open matches 68
• Manage the set times 35
• Create a promo code and use it 56
• Refund a fixed-hour session that was released and taken again 56
• Moving a booking and creating a recurrence in the schedule 50
• Creating and managing recurrences 38
• The weekly view and the all-sports view 71
• The cash journal and the history of a booking 37
• Manage cash register prices 28
• Offering items with a booking 68
• Deleted bookings and deletion records 47
• Replace a player on a fixed hour 80
• A fixed hour cannot be added: nothing is displayed 39

• Manage automatic emails 42
• Sending bulk emails 35
• Manage messages 42
• History of sent emails 43
• Writing an e-mail with the editor 142
• Birthday and inactive member e-mails 43

• Manage challenge tournaments 38

• Enable partner search 77

• The statistics dashboard 79
• Invoicing bookings from the statistics 59

• Access the program 174
• Booking by a member 67

• Creating and configuring a lesson 76
• Sign up for a tennis lesson 55
• Managing registrations (administrator) 59
• Managing groups and the schedule 64
• Tennis lesson invoicing 60
• Invoicing check and Youth and Sport export 96

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 60
• Adding and editing an employee 28
• Special cases: minor salary, young people, pensioners, LPP 34
• Running the monthly payroll 37
• Entering a compensated absence (army, maternity, illness, accident) 69
• The 13th salary and holidays for hourly employees 58
• Paying salaries and reconciling them with the bank 70
• Correcting an approved payslip 47
• Salary certificates and annual lists 68

You'll find all the questions about booking without an account

• How can I book if I don't have an account 917
• Where can I find available courts in my area? 176
• How can I edit/cancel my booking if I don't have an account? 216